AVP guarantees products and equipment of its manufacture against all defects in material and/or workmanship and agrees to remedy any such defect at no charge provided the defective product is returned (transportation pre-paid) to AVP.
International returns (outside of Canada and continental USA) must have transportation pre- paid to and from AVP including all duties, taxes & brokerage, where applicable.
Warranties extend, as outlined below, from date of purchase, and do not extend to products which have been subjected to neglect, accident, or improper use. Warranties on any distributed product sold by AVP are subject solely to the manufacturers' written warranty. There are no other expressed or implied warranties except as set forth herein. There is no warranty covering consequential damages, incidental damages, or incidental expenses, including injury to persons or property.
- Audio and Video Jacks: Lifetime
- E-Series Video Jacks: 5 Years
- Jack Panels and Bulkhead Panels: 5 Years
- Bulkhead Connectors: 1 Year
- Patchcords: 1 Year
- RPT Punch Tool Tip: Lifetime
- Fiber Optic Assemblies: 1 Year*
*Does not include wear and tear or airborne contaminants
All returns must have an RMA (Return Materials Authorization) number assigned by AVP customer service or sales departments. This number must be clearly marked on the outside of the box.
Ship all returns, with original packaging and all product components pre-paid to AVP at B5- 2288 Dumfries Rd. RR2, Cambridge Ontario Canada N1R 5S3. Any warranty returns back to the customer, will be shipped via ground service to continental USA & Canada.
All returned products with a valid RMA number will be evaluated. The issuance of an RMA number does not guarantee credit. If AVP deems that a product is defective and still within the warranty period, we will repair or replace the product, issue a refund, or credit your account at our discretion. Products accepted for return for reasons other than defect or error by AVP will be assessed a re-stocking fee and must be received within 30 days from date of shipment. Custom or special order products are only returnable due to manufacturing defects or error by AVP.